Samsung Galaxy S24 Ultra review: taken to the extreme

Galaxy S24 Ultra: Two-minute review

If you made a list of everything you’d want on the best phone you can buy, your list would point to one phone: the Galaxy S24 Ultra. Samsung is clearly working from the same list, and the S24 Ultra will please fans and tech enthusiasts alike. In many ways, including some I didn’t expect, the Galaxy S24 Ultra proves itself the best phone you can buy at any price. 

Do you want the best battery life? The Galaxy S24 Ultra outlasts the best iPhones and every previous Galaxy phone; it lasts more than a day with intense use. 

Do you want the best cameras around? The Galaxy S24 Ultra takes better photos than its predecessor, no matter what the spec sheet says. It remains the most versatile camera phone for all types of photographs. Your artistic friends may prefer the iPhone 15 Pro, but you’ll take better shots of everything if you have a Galaxy S24 Ultra. 

What else do you need? If you play games, the Galaxy S24 Ultra is one of the best gaming phones ever. It outperforms the best Android gaming phones, and it can even beat the blazing-fast iPhone 15 Pro Max. 

If you use your phone for work, the S24 Ultra has professional features that even the Pro iPhone can’t top, like Samsung DeX software that turns your phone into a veritable laptop, complete with windows and an application dock. 

Samsung is relentless. In its pursuit to push the Galaxy S24 Ultra further than any phone that came before, it has mostly succeeded. And yet, more than ever, it’s apparent what is missing: elegance and simplicity. 

The Galaxy S24 Ultra is the best phone you can buy in all of the ways that should matter. It’s also the culmination of Samsung’s worst instincts. And while fans won’t mind suffering for Samsung’s advancements, this phone won’t be winning any switchers from the competition. 

Samsung’s software is a mess. It’s a morass of settings, hidden features, and useless options that clutter the interface. It’s a jumble of features that were old five years ago, but which haven’t been either updated or abandoned since. 

For every new feature Samsung adds to excite buyers, it takes two steps back, hiding those features beneath further settings menus and layers of options. If you were expecting to find new AI features on the Galaxy S24 Ultra you won’t be disappointed, as long as you’re willing to look three layers deep in the Settings app.

Samsung also may have squandered its brief performance lead on fanciful AI features that don’t work very well, or aren’t useful at all. Even if you find the language translation feature magical, you’ll also find a useless AI button that will reformat your Samsung Notes (who uses those?), or offer an inaccurate summarization of the web page you’re reading (gee, thanks). 

Worst of all, these AI features add a delay. While you’re speeding around the new Galaxy at the fastest clip ever, these new AI features are speed bumps on the highway, and the results are just as welcome. I’m hopeful that useful AI advancements are coming, but right now we’re suffering through a lot of proofs of concept, and it’s only slowing down this otherwise lightning-fast phone. 

The bottom line for the Galaxy S24 Ultra is still very high in the sky. This phone is the best you can buy, and all the software frustration and useless AI features won’t keep me from appreciating the weekend-long battery life, the unfailing cameras, and the endlessly-useful S Pen.

This is the phone I use instead of my laptop or my tablet, because it’s more powerful and convenient when I need to get work done. This is the phone I show off when I want people to see what technology is coming in the near future. This is the phone I carry when I want to carry next to nothing, but still do everything. 

I wish the Galaxy S24 Ultra was much easier to use, and maybe AI can solve Samsung’s usability problems in the future. I think Samsung needs a reckoning before that happens. The iPhone 15 Pro with iOS 17 is not just simpler, it’s more fun and sociable, with cool features like Name Drop and Check In that make iPhone users proud to share among iPhone friends. 

Samsung doesn’t seem to care about that, but it should. The software problems have gotten bad enough that I won’t stick around much longer. The hardware is already great, and it somehow keeps getting better. Now it’s time for Samsung to focus on using the phones, instead of just building them.

Galaxy S24 Ultra: Price and value

• Costs $100 more than last year’s Galaxy S23 Ultra
• Seven years of OS updates could improve value
• Trade in deals and launch offers aren’t as good as last year

The Samsung Galaxy S24 Ultra is more expensive at launch than last year's Ultra, and the difference is going to hurt more. The Galaxy S23 Ultra was already packed with features, and there's nothing so big and new in the Galaxy S24 Ultra. It just got a little bit better in a lot of ways. 

The real value could come down the road, thanks to Samsung's promise to deliver seven years of major Android and security updates. That length of long-term support was unheard of only last year, but now we have seven years of support for the best Android phones, with Apple lagging behind offering only five years of support. 

Samsung can promise breathlessly, but until we get to year seven, we won't know if it will truly deliver. Apple has literally delivered on this long-term promise a dozen times already across a wide range of iPhones. Google and Samsung – not once.

There's already reason to be skeptical. Buried in Samsung's latest terms of service is a notice that the current slate of AI features may only remain free for a limited time. Frankly, we have no idea what that means and it's too early to speculate. But it's weird, in a way that seems like Samsung is building legal backdoors to weasel out of expectations. Apple doesn't do that. Only time will tell if Samsung holds up.

I bought a Galaxy S23 Ultra last year, trading a Galaxy S21 Ultra for it, and I am sad to report that trade in deals and discounts at launch are not as enticing as they were a year ago.

If you are trading up from last year's model, expect to pay hundreds over your trade value. I'd still say it's worth making the leap, just this once. Older phones are going to be left out of the newest AI features more and more with every update. That means values could plummet the first time Samsung delivers bad news and drops the features guillotine on the Galaxy S22 Ultra, or something even newer. 

Is this phone worth such a high price? If you're asking that question, you are reading the wrong review. You want the Galaxy S24 Plus, which is probably worth it. This is the Ultra. This is the extreme phone; the one that does what no other phone can do. You can't put a normal price tag on Ultra. It doesn't fit. 

• Value Score: 3 / 5

Galaxy S24 Ultra review: Specs and benchmarks

In our Future Labs benchmark tests of the Galaxy S24 Ultra, an astonishing thing happened. It beat the best-performing iPhone: the iPhone 15 Pro. In almost every single benchmark test we ran, the Galaxy S24 Ultra scored higher. In multi-core tests, graphics rendering tests, battery rundown tests, and many others, the Galaxy S24 Ultra beat the iPhone 15 Pro and iPhone 15 Pro Max. 

Last year's Galaxy S23 Ultra was not able to top the Apple iPhone 14 Pro Max, and it has been quite some time since an Android device scored a resounding win in cross-platform benchmark testing.

That said, I don't use benchmark scores in my final review score, and I only mention scores out of objective curiosity, not because benchmarks should be a part of a buying decision.

Galaxy S24 Ultra review: Design

• A big ol’ slab of smartphone
• Titanium hasn’t made it lighter
• Polished and classy, but unchanged

The Galaxy S24 Ultra is indistinguishable from the Galaxy S23 Ultra, which doesn't mean there are no differences, but rather the changes are inconsequential. The speaker grills are different, the microphones moved a bit, but mostly the new phone looks like the old phone. That's too bad, because while Samsung's Ultra phone oozes a certain refinement, it isn't very interesting at a glance.

A deeper inspection is rewarding. The back glass is layers upon layers of metallic paint, which gives the phone an eerie depth, especially in the ghostly, natural grey titanium finish. The violet finish is my favorite, with a great contrast against the polished metal. 

Samsung pays great attention to detail when it comes to color, materials and finish. Each color has a subtly hued frame that complements the new Gorilla Glass Armor back. The titanium black is all black, while other color options edge into warmer frame tones.

Apple fans like to point out the symmetry of their phone as a pinnacle of its design. Frankly, Samsung is more smart than symmetrical. I prefer having Power and Volume buttons on the same side. It means I don't fill my photo gallery with accidental screenshots every time I grab my phone.