FAQs
How do I contact DreamCloud?
You can call DreamCloud on +1(833) 237-3269 or email support@dreamcloudsleep.com. Their helpful customer service team is always on hand to help you with any general inquiries or questions you may have.
Can you get free shipping from DreamCloud?
DreamCloud offers free delivery to all contiguous US states. If you live in Alaska or Hawaii, you’ll be charged for shipping which will be calculated at the checkout.
What if I need to cancel or change my order?
If you’d like to change or cancel your order, you may do so at any time prior to processing. If your order has been confirmed or shipped, you won’t be able to cancel and you’ll need to go through the returns process.
What warranty does DreamCloud provide?
DreamCloud offers a lifetime warranty on all of its mattresses. For bed frames, DreamCloud has a 3-year warranty and there’s a 1-year warranty on DreamCloud furniture.
What is the DreamCloud returns policy?
If you’re unhappy with your order, you can return it for free within 365 days of receiving it, thanks to the DreamCloud 365 nights trial. This means you can try out your DreamCloud mattress for a full year and if you’re not completely satisfied, you can return it for a full refund. DreamCloud requests that you try it out for at least 30 days before you issue a return. For other items like pillows, duvets and sheets, you can return them within 50 days of receipt. To start a return, contact DreamCloud customer service.
Hints and Tips
Shop Dreamcloud sales: The best way to save money on your DreamCloud purchases is to shop the sales. DreamCloud mattress deals run all year round and the biggest savings can be found during holidays, like President’s Day and Black Friday. The type of deals you can expect to see is 25% off everything on the site. Up to $599 of accessories are often included in your mattress purchase during the sale, so you can get a full sleep set-up for a fraction of the price!
Enter your email for special perks: During sales events, you’ll see a pop-up that asks you to enter your email address to win a special discount or perk during the sale. This will sign you up to email communications from DreamCloud, but you will also get a special reward issued to you at random that you can use in the sale.
Refer a friend to save more: Spread the word about DreamCloud to receive a treat! By referring a friend to DreamCloud, your friend will get $100 off their mattress order and you’ll receive a $100 Amazon gift card. All you need to do is enter your email on the ‘Refer a Friend’ page of the website to generate your personal link. Send this link to your friends or family members and make sure they use it when purchasing a DreamCloud mattress.
Sign up for the DreamCloud newsletter: To stay in the loop about the latest news, product launches & sales from DreamCloud, subscribe to the newsletter. By signing up for DreamCloud emails, you’ll receive special offers and exclusive discounts on DreamCloud products straight to your inbox.
DreamCloud 365-day: Mattresses are expensive which is why it's important to make sure the mattress you've chosen is right for you before you make such a big purchase. DreamCloud will let you trial a mattress for an entire year before you make your final decision.
How to use DreamCloud coupons
1. Choose what you want to buy shopping and head to the checkout.
2. On the right side of the checkout page and underneath your order, you’ll see a box that says ‘Enter Coupon Code’.
3. Enter or paste your code into the box and then hit apply.
4. Your basket will be updated with the new discounted price and you can proceed with your order.
How we source coupon codes
Whether it's through our affiliate networks, the depths of the world wide web, or our connections with big name brands, here at TechRadar we use every tool at our disposal to source the latest codes. Our coupons team updates each of our pages multiple times a week with the most recent deals, including exclusive coupons negotiated by our Commercial team. We also include the latest sales info directly from retailers to offer the most up-to-date discounts around.
How we test coupon codes
Each coupon you find on TechRadar has been tested before being uploaded by our dedicated Deals & Offers teams. You’ll see a range of offers, from free shipping to student discounts, with savings available on all kinds of products & services. To make sure every coupon is ready to use, we don’t list any user-specific or one-time codes.
We also include all relevant information about coupons, such as expiry dates and any terms & conditions, near the ‘Get Code’ button. You can see the details for an individual offer by clicking on the ‘Terms & Conditions’ text below the code and expanding the code area.
What to do if a coupon code doesn’t work
Although we do our best to ensure all listed codes are tried & tested, sometimes coupons expire or terms & conditions are changed before we can update pages. Our team works hard to make sure our coupons are active and work as intended, and should you encounter an issue when using one, we’ll work just as hard to help.
The best place to start is by checking the requirements. Click “View terms and conditions” to expand the code section and see any guidance on your chosen coupon. For example, you may need to meet a minimum spend, add other items to your basket to qualify for a multibuy offer, or confirm that your chosen code applies to the items in your basket (i.e. 10% off laptops).
If you’re still having issues using your code, you can email our customer service team on coupons.techradar@futurenet.com. Include as many details as possible - such as which code you used and which coupon page it’s listed on so our team can address your issue as fast as possible.
How we make money
When it comes to coupons, TechRadar earns money via a commission-based model. For every brand we have a coupon page for, we’ve negotiated a deal that means we earn a percentage of total basket value in commission back from every order.
Using this model means we can offer our coupons to our customers free of charge. You won’t pay any fees to add your chosen coupon to your basket - you’ll simply pay the final order total once your discount has been applied.
If you want to find out more about TechRadar’s coupons pages, you can visit our dedicated page on How We Source Coupon Codes and How to Use Them for more information.
